How do I choose the right size for my dog?
This is the key to comfort! We recommend measuring your dog from nose to the base of tail while they are lying down. If you are between sizes, we always advise choosing the larger size . It's better to have too much room to stretch than not enough! See our [Size Guide] for more details.

Are Canicosy products washable?
Absolutely. We know our four-legged friends can sometimes be messy. Most of our covers are removable and machine washable at 30°C (delicate cycle). Let them air dry to maintain their softness.

Are the materials durable?
Yes, Canicosy selects durable materials designed to withstand the rigors of a dog's daily life. However, no fabric is indestructible against a "destructive" dog. If your pet tends to shred everything, please don't hesitate to contact us for personalized advice.

What are the delivery times?
Once your order is confirmed, we will prepare it within 1 to 3 days. Then, please allow approximately 10 to 20 business days for delivery to your home or a collection point.

Can I track my order?
Yes! As soon as your package leaves our warehouse, you'll receive an email with a tracking number. You'll be able to see in real time where your dog's future throne is.

Do you ship internationally?
We currently deliver to [France / Belgium / Switzerland] . If you live elsewhere, send us a message and we'll try to find a solution!

How does the "Canicosy Satisfaction" guarantee work?
We're sure your pet will love it. That's why we offer a 30-day money-back guarantee. If the product isn't suitable, you can return it for an exchange or a refund.

My dog ​​tried the basket, can I still return it?
For hygiene reasons, the product must be returned in excellent condition, free of embedded hair and odors, and in its original packaging. However, we understand that you need to test it! Place a blanket over the basket for the first try to protect it.

How do I make a return?
It's simple: contact us via the Contact page or by email at contact@canicosy.fr with your order number. We will then tell you how to return the package.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard) as well as Paypal and Apple Pay.

Is the payment secure?
100%. Our site uses HTTPS and SSL encryption to protect all your data. We never have access to your credit card numbers.

If you haven't found what you're looking for here, our team is at your service.
👉 https://canicosy.fr/pages/contact